Privacy Policy

Last Updated: November 20, 2025

This Privacy Policy explains how Closing the Gap (“Closing the Gap,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, contact us, request services, submit a form, or communicate with us by phone, email, or text message (SMS/MMS).

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

• Name

• Phone number

• Email address

• Home address or service location

• Details about the services you are requesting (junk removal, moving, donation pickup, etc.)

• Prayer requests or other messages you submit through our forms

• Payment information (processed through secure third-party providers; we do not store full card numbers)

1.2 Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages you visit and time spent on them

• General location information (city/region level)

This is used for security, performance, and basic analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services (junk removal, moving, donation pickups, community yard sales)

• Schedule and confirm appointments

• Respond to questions, quote requests, and prayer requests

• Send service-related updates and confirmations

• Send marketing communications if you have opted in

• Improve our website, services, and customer experience

• Comply with legal obligations and protect our rights

We strive to collect only the information we need for these purposes.

3. SMS/Text Messaging & A2P Compliance

We may use your phone number to contact you via SMS or MMS in the following ways:

3.1 Transactional Text Messages
These are messages directly related to the services you request, such as:

• Appointment confirmations and reminders

• Updates about arrival windows or delays

• Follow-up messages about your service

• Requests for clarification related to your booking

These may be sent when you provide your phone number and submit a form, call us, or schedule service.

3.2 Marketing Text Messages (Only With Your Consent)
With your express consent, we may send you occasional marketing messages, such as:

• Promotions or special offers

• Reminders about seasonal clean-outs or services

• Invitations to events or yard sales

You will not be enrolled in marketing messages unless you clearly opt in (for example, by checking a box that states you agree to receive marketing texts).

3.3 SMS Disclosures (A2P/TCPA)

By providing your mobile number and opting in, you agree that:

• Message frequency may vary.

• Message and data rates may apply, depending on your carrier and plan.

• You can opt out of text messages at any time by replying STOP.

• You can reply HELP for help or contact us using the information below.

• Carriers are not liable for delayed or undelivered messages.

We use your mobile number only as described in this Policy and do not sell your phone number to third parties.

4. Legal Basis for Processing (for CA & U.S. Users)

We process your information based on:

• Your consent (e.g., when you opt in to marketing messages or submit a prayer request)

• The performance of a contract (e.g., when you hire us for services)

• Our legitimate interests (e.g., improving services, preventing fraud)

• Legal obligations (e.g., record-keeping, safety requirements)

5. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service providers (e.g., payment processors, email/SMS platforms, scheduling tools, website hosting) who help us operate our business

• Legal or regulatory authorities, if required by law or to protect our rights, property, or safety

• Donation partners or community organizations, only as necessary to coordinate donation pickups or deliveries (primarily item-related, not full personal profiles)

These third parties are only permitted to use your information to perform services on our behalf and are required to protect it.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Remember your preferences

• Improve site performance

• Analyze basic site usage

You can manage or disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure.

This includes:

• Using secure connections (HTTPS) where possible

• Working with reputable, secure third-party payment processors

• Limiting access to personal data to those who need it for business purposes

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

• Provide services to you

• Maintain records for legal, tax, or accounting purposes

• Resolve disputes and enforce agreements

When data is no longer needed, we will delete it or anonymize it where possible.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete it.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the following rights, subject to certain exceptions:

• Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and disclose.

• Right to Delete: You can request that we delete personal information we have collected, subject to legal and operational exemptions.

• Right to Correct: You can request that we correct inaccurate personal information.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

We do not sell personal information as defined by the CCPA/CPRA.

11. Your Choices

You can:

• Update your contact information by contacting us directly

• Opt out of marketing emails by clicking the “unsubscribe” link in the email

• Opt out of marketing or transactional SMS by replying STOP to any message

• Request deletion or access to your personal data if you are a California resident

12. Links to Other Websites

Our website may contain links to other sites (for example, YouTube sermons). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we update the Policy, we will revise the “Last Updated” date at the top. Your continued use of our website or services after changes are posted means you accept those changes.

14. Contact Us

If you have any questions about this Privacy Policy, your information, or your communication preferences, please contact us:

Closing the Gap
Email: [email protected]
Phone: 951-292-2406
Mailing Address: 26084 Fairview Ave, Hemet, CA 92544